Placing your order
Q:
Can I add something to my order I just placed?
Can I cancel my order?
Can I amend my address?
Can I combine my orders?
A:
When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund within 30 days. If you have forgotten to purchase an item, you will need to place a secondary order.
Your Delivery
For full information, please see our Shipping page.
Q:
Where is my order?
A:
When your order is dispatched, you'll receive a confirmation email from us. The carrier's name and the tracking number will be shown in the order status page.
Please track your order directly with the relevant link below.
If you have not received a confirmation email, please contact our Customer Services team.
Q:
Will I have to pay import duties?
A:
You may need to pay import duties. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these are necessary to release your order from customs. We are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.
Your Return
Full information on returning orders can be found on our Returns page.
Q:
I sent back my return but I have not heard anything
Returns take a full 20 business days upon receipt of your package to be processed, and a refund will be issued once this has been completed. We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.
A:
Can I exchange my order for a different size/style?
We are not able to offer exchanges. If you wish to purchase an alternative size/style, then please return your purchase for a refund and place a new order on our website.